RETURN & REFUND POLICY
At DAMIRA BY GUPTA, we take immense pride in the quality, purity, and hygiene of our small-batch fruit powders. Because our items are perishable food products, we do not accept returns or exchanges once an item has been delivered.
1. Damaged or Wrong Items
Your satisfaction is our top priority. If your order arrives damaged, leaking, or if you receive the wrong product, we will gladly send you a free replacement or issue a full refund.
Requirement: You must report the issue within 48 hours of delivery.
Process: Please send an email to [Your Support Email] or WhatsApp us at [Your WhatsApp Number] with your Order ID, along with a clear photo or short unboxing video showing the damage or incorrect product.
2. Cancellations
You can cancel your order free of charge within 12 hours of placing it, provided it has not already been dispatched. Once an order is handed over to the courier partner, it cannot be canceled.
3. Refund Processing
If a refund is approved due to transit damage, it will be credited back to your original payment method (for online payments) or bank account (for COD orders) within 5 to 7 business days.
